COVID-19
Are you out of work because of COVID-19 or do not know how to pay for therapy?
Please review the UHC Grant and see if your qualify.

As a licensed healthcare facility, Piller Child Development will continue to offer high quality healthcare services during the COVID-19 pandemic.

Licensed healthcare facilities follow increased cleaning and safety procedures at all times and have additional cleaning and safety procedures to address pandemics, such as COVID-19. The management of Piller Child Development is continually monitoring the situation and following the guidelines for healthcare facilities as recommended by the CDC and Arizona Department of Health Service.

We have compiled this document to help answer some questions our patients may have regarding Piller Child Development and COVID-19.

Piller Child Development has your safety in mind. We are offering tele-health services for our patients that are interested an alternative to coming to the clinic. If you are interested in tele-health services please email office.staff@pillerchilddevelopment.com

What precautions have you taken to ensure the safety and wellness of your patients?
Our cleanliness and sanitary practices are our highest priority to ensure safe and quality services. We follow the cleaning guidelines of the CDC and Arizona Department of Health Services for COVID- 19. We have increased our cleaning procedures and frequency of sanitizing equipment, materials, and spaces. We have a professional cleaning crew that cleans the office every day and staff designated to clean and sanitize at regular intervals during the day. All equipment and materials are sanitized on a regular basis. All treatment spaces are sanitized between patients. Staff have all increased the frequency of hand washing. We have also implemented a new procedure that all patients wash their hands upon entering treatment and leaving treatment.

How do you make decisions about your health practices regarding COVID-19?
We are a licensed healthcare facility in the state of Arizona and therefore follow the guidelines of the Arizona Department of Health Services . This government agency is in charge of the health services and public health of the citizens of Arizona.

As of 3/30/2020 the recommendations have not changed since the last posting on 3/20/20.
The Arizona Department of Health Services continues to have the list for COVID-19 as “MODERATE” for the state of Arizona with a Increased in some areas community risk.
    They have issued the following public health recommendations:
  • -Recommendations to cancel or postpone mass gatherings of 10 or more people.
  • -Statewide school closures till April 10, 2020
  • -Increase hand hygiene (wash with soap and water for at least 20 seconds)
  • -Stay home when you are sick.
  • -Recommend telework and other alternatives when available
  • If someone in your family has tested positive for COVID-19, keep the entire household at home and contact your medical provider

We will continue to monitor and follow these guidelines to provide high quality healthcare services to our patients.
For up-to-date information and recommendations, please see the Arizona Department of Health Services website

The government declared a state of emergency. What does that mean for your staff and patients?
The state of emergency has no impact on the recommendations of the CDC or local health departments. The state of emergency only allows for funds to be moved around more freely to assist with any needs that arise from the COVID-19 pandemic.

What about the new recommendations for 10 people in a gathering?
This recommendation applies to social situations and does not apply to business or healthcare. Social distancing and screenings continue to be the recommendation for healthcare facilities in order to provide the healthcare services to clients. We will continue to see clients at our facilities, but will also be offering a telehealth option if clients are interested in temporary virtual therapy services.

Will you be offering any alternatives to clinic-based services?
Yes. Starting the week of 3/23/2020, we will be offering temporary telehealth services. This is a virtual therapy session that is performed by a licensed therapist in your own home using a telehealth platform. It is approved by most insurance companies when face-to-face therapists are not possible. If you are interested in this option, please email office.staff@pillerchilddevelopment.com with the subject line "Telehealth". Please include your child's name and a call back number so someone from our staff can contact you about this option.

Schools are closing. Are you remaining open?
Yes.We will remain open in accordance with CDC and Arizona Department of Health Services guidelines. Healthcare facilities are required to remain open to service the healthcare needs of clients.The CDC has indicated that school closure have little to no impact on the mitigation (reduction) of COVID-19.The CDC indicates that hygiene practices have more impact on decreasing COVID-19 than school closures.
The state health department has issued state-wide closure of school until March 27,2020

What steps do you take to take to protect the patients, families of patients, and staff, at your facility?
We continue to follow the guidelines of the CDC to prevent contracting COVID-19.
  • -Wash hands throughly and often.
  • -Avoid contact with people who are sick.
  • -Encouraging patients, families of patients, and staff to stay home if they are sick.
  • -Cover coughs and sneezes.
  • -Clean and disinfect.

What about social distancing?
Social distancing is a method to help prevent the spread of infectious disease. It involves maintaining a distance from others when engaging in social situations to reduce touching. It is not to be confused with social isolation, which is staying away from other people. The CDC recommends social distancing. Therefore, Piller Child Development has engaged in more individualized treatment spaces to decrease contact between clients. Therapists and clients will work more independently in private rooms when possible, rather than in the larger community space

How to Protect Yourself

Who should I contact if I have questions about COVID-19 policies at Piller Child Development?
Please contact our office manager, Daphney Hendrix at Daphney.Hendrix@pillerchilddevelopment.com
We will continue to monitor the situation and update patients as the recommendations change.
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